HELP & F.A.Q
DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
Yes, at the moment it is all we can accept as far as online payment but we are working on introducing credit/debit cards payments very soon!.
If you don't have a PayPal account, we highly recommend it as it is a very quick and safe way to purchase online.
WHAT IF I CAN'T PAY BY PAY-PAL?
Email us at [email protected] and let us know what you would like to purchase and we will send you an address for you to send either a cheque or a postal order to.
HOW LONG DOES DELIVERY TAKE?
All orders are processed within 2 business days. UK SHIPPING £4.99 or £6.99 for multiple items - Royal Mail 1st Class Tracked & Signed - arrives next working day, after the 2 processing days. INTERNATIONAL SHIPPING £9.99 + £3.00 per additional item. Tracked & Signed - please allow 5-7 working days to Europe and 7-14 working days to the rest of the world, after the 2 processing days.
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WHAT IF MY ORDER GETS LOST IN THE POST?
Because of certain cases where the items have been completely lost or even been a victim to purchase fraud, we are now sending all our mail 1st class and fully protected. All orders are processed within 2 working days and are recorded tracked and signed for. This is to provide complete protection to both parties should your order fail to arrive.
WHAT HAPPENS IF I MISS THE DELIVERY FOR MY ORDER?
We send all of our merchandise Royal Mail 1st Class Tracked And Signed or atleast Signed for depending on the region of the world applicable for tracking service. If typically ordering from the US, Canada, Europe, UK and Australia, you will be sent an email containing a delivery service link and your unique code where you can trace the whereabouts of your order in real time.
It is very important that you use this to keep yourself upto date with your order's status and we highly reccommend if not insist that you use it so your not disapointed if you miss the delievery date. For those who do miss it, the order is sent back to us and we send an email to prompt you upon it's return and if you would like it re-sending.We give you 5 days from this email to respond, if you are happy for us to re-send it we request that all re-delivery charges be paid for via paypal to [email protected] before we send it out for a second attempt.If you don't want to do this then a full refund will be issued excluding original shipping cost. Partial refunds will be given if the item was tailored or customised in any way shape or form for you personally. Deductions will be taken from the overall refundable amount to cover the cost of personalisation. This will be worked out accordingly and specifiedAll refunds will be sent over via paypal and all overseas refunable payments will carry a transaction fee which the buyer must cover for under Paypal's goods and services rules.CAN I RETURN MY ORDER?
We do offer exchanges for different sizes aslong as the item is in it's original condition and returned within 14 days of purchase.
Please email us at [email protected] for a returns form. Make sure you fill out the returns form in full and send it back to us along with your item(s) to the address provided. To provide complete protection to both parties should your return fail to arrive, we recommend that you return the item(s) tracked and signed. If lost or not returned within the the 14 days, we do not accept responsibilty and no exchange can be offered.
DO YOU OFFER WHOLESALE PRICES FOR SHOP ORDERS?
Send an email to [email protected] with a brief description of your shop and we will get back to you with our wholesale prices.
HOW IS IT BEST TO WASH MY T-SHIRT?
Our printers recommend that all t-shirts should be washed inside-out at 30 degrees, and that the print should not be ironed.
HOW SECURE IS THIS STORE?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).It's VERY secure!